This only effects servers in Jacksonville, FL. If your servers are based elsewhere, there are no changes needed.

We are notifying you of an upcoming policy change that will be implemented network wide on Monday, February 26, 2018 at 10:00PM EST. This is a change that will affect all customers on our network. Please read this message fully to understand the nature of the change and how this will impact your use of our services.

Beginning on February 26, 2018 at 10:00PM EST, all outbound SMTP connections on our network will begin to be diverted into an outbound spam filtering system and then processed through partnerships with SpamExperts and MailChannels for delivery. This change will be implemented across our network as a whole in an effort to ensure that all outbound email from our network is clean and free of spam and virus content. When this diversion rule is put into place on our network, email will no longer be delivered from your server's IP address directly, but rather addresses belonging to our delivery partners. Overall, this change will result in higher overall deliverability from our network as messages are delivered using closely monitored and clean addresses managed by our delivery partners.

In order for messages to be properly delivered for your domains, it is extremely important that any existing SPF records listed in DNS are updated to include our white labeled record. Below is an example SPF record with the appropriate value for your reference. You should only update the record to add our include, rather than replacing your record entirely.
"v=spf1 ~all"
If you need clarification on modifying any existing SPF records, please open a ticket so we can provide guidance accordingly. Due to DNS propagation times, it is extremely important that you begin the process of modifying SPF records immediately. If you are using cPanel/WHM or other control panel, there are utilities available to ensure that the SPF record entry is automatically added on new account creations. Any existing zones could be updated using various utilities on the system.

If you are currently experiencing delivery issues with your messages and would like to opt-in to having your mail pro-actively diverted through our outbound filtering systems, please open a ticket with the Server ID or IP address blocks you would like to have the outbound filtering service enabled on and we can do so for you effective immediately.

If you are utilizing MailChannels, SpamExperts, Amazon SES, or AppRiver currently, we have whitelisted these providers for direct delivery and your mail flow will not be impacted. If you are using another provider for outbound SMTP smart host services and would like to continue to use them, please open a ticket with information on the provider so we can evaluate the possibility of adding them to our whitelist.

This change will not impact inbound mail flow.

We sincerely apologize for any inconvenience this brings on our customer base, but we believe the long term gains of this added protection and feature set will greatly improve your overall experience with using our services.

Thank you.

Wednesday, February 21, 2018

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